AID Appraisal & Advisory (the “Office”) treats your personal information as important and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

This privacy policy explains how the personal information you provide is used, and what the Office does to protect it.

If this policy is revised, the Office will announce the change on the website, or by a separate notice.

This policy takes effect on 13 October 2026.

1. Personal information we collect

The Office collects the following personal information for consultation and related purposes.

Online inquiry
- Items: name, mobile number, email, the content of the inquiry, and similar details

2. Purpose of collection and use

The Office uses the personal information it collects for the following purpose.
Performing a contract for the service, and answering inquiries that arise in providing the service.

3. Retention and use

In principle, personal information is destroyed without delay once the purpose of collection and use has been achieved. Where the law requires the information to be kept, the Office retains it for the period set out below.

Items retained, and the basis for retaining payment records

• - Records of a contract or of withdrawal of an offer: 3 years
• - Records of a contract or of withdrawal of an offer: 5 years (Act on Consumer Protection in Electronic Commerce)
• - Records of payment and of the supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce)
• - Records of consumer complaints and dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce)

4. How personal information is destroyed

In principle, the Office destroys personal information without delay once the purpose of collection and use has been achieved. The procedure and the method are as follows.

Procedure
Information entered for membership or a similar purpose is moved to a separate database after the purpose is achieved (or to a separate file, if it is on paper). It is stored for a set period under the Office’s internal policy and other applicable laws (see Retention and use), and is then destroyed.
Personal information moved to a separate database is not used for any purpose other than retention, unless the law requires otherwise.

Method
Personal information stored in electronic files is deleted by a technical method that makes the record impossible to restore.

5. Provision of personal information

The Office does not, in principle, provide a user’s personal information to a third party. The following cases are exceptions.
Where the user has agreed in advance, or where an investigative agency requests the information under a procedure and method set by law, including for an investigation.

6. Hosting and maintenance

To provide the service, the Office entrusts operation to the specialist below.

• - Trustee: 3ANY I&C Co., Ltd.
• - Work entrusted: management of the website and system (hosting and maintenance)

7. Rights of users and legal representatives, and how to exercise them

You may view or correct your registered personal information at any time, and you may ask to close your account.
To view or correct personal information, use “Change personal information” (or “Edit member information”). To close an account or withdraw consent, choose “Withdraw membership” and complete the identity check, after which you may view, correct, or close the account yourself.
You may also write, call, or email the privacy officer, and the Office will act without delay.
If you ask for an error in your personal information to be corrected, the Office will not use or provide that information until the correction is complete.
If incorrect personal information has already been given to a third party, the Office will notify that party of the correction without delay so that the correction is made.
Personal information closed or deleted at your request is handled as stated under “Retention and use,” and is not viewed or used for any other purpose.
For a child under 14, the legal representative may view or correct the child’s personal information, and may withdraw collection and consent.

8. Automatic collection, including cookies, and how to refuse it

The Office uses cookies, which store and retrieve your information from time to time. A cookie is a very small text file that the server operating the website sends to your browser and that is stored on your computer’s hard disk.

The Office uses cookies for the following purposes.

Purpose of cookies
To analyze how often members and non-members visit and when they visit, to understand interests and follow a pattern of use, and to see how people take part in events and how often they return, so that the Office can provide targeted communication and a service fitted to the person. You may choose whether cookies are installed.
You can allow every cookie, ask to confirm each cookie before it is stored, or refuse every cookie, in your browser settings.

How to refuse cookies
In the options of the web browser you use, you can allow every cookie, confirm each cookie before it is stored, or refuse storage of every cookie.

Example
In Internet Explorer: Tools at the top of the browser > Internet Options > Privacy.
If you refuse cookies, some parts of the service may be difficult to provide.

9. Complaints about personal information

To protect personal information and to handle complaints about it, the Office designates the department and the privacy officer below.

For a report or advice about a privacy infringement, you may also contact the bodies below.

• - Privacy Invasion Report Center (privacy.kisa.or.kr / 118, no area code)
• - Cyber Investigation Division, Supreme Prosecutors’ Office (www.spo.go.kr / 1301, no area code)
• - Cyber Investigation Bureau, Korean National Police Agency (police.go.kr / 182, no area code)